MetLife UK Cookie Policy

MetLife UK Cookie Policy

What is a Cookie?

"Cookies" are small text files that may be placed on your computer or mobile device by websites that you visit. Cookies are widely used to enable websites to work more efficiently and they may contain data related to the function or delivery of the site, or they may allow a website to “remember” your actions or preferences over a period of time.

Why do we use Cookies?

We use cookies for a variety of reasons that are detailed below, such as essential operations, site navigation and to improve your experience when you visit our website. Additionally, we use cookies for analysing visitor numbers and behaviour on our webpages, and to provide you with specific content such as videos on our website.

What types of Cookie do we use?

First Party and Third Party Cookies

We use both first party and third party cookies on our website.

Cookies can be set by the owner of the website (first party cookies) or in some cases by third party service providers, who the website owner allows to present information, run content or provide other functionality on the website, such as analytics (third party cookies).

First party and third party cookies may also be session or persistent cookies.

Session Cookies

Session cookies recognise users when they visit a website, so any page changes or selections are remembered. Session cookies are temporary and expire when the user closes the browser or logs out.

Examples of session cookies:  Adobe Site Catalyst and At Check set by Adobe Experience Cloud.

Persistent Cookies

Persistent cookies remain for a set period of time on users’ computers after the end of a browsing session and therefore remember preferences or actions of users when they revisit the site.

Examples of persistent cookies: Google Analytics by Google, Tagtician Firstload by Adobe Launch and DTM.

What categories of Cookie do we use on our website?

There are four categories of cookie:

Essential Cookies (Strictly Necessary)

These cookies are essential to make the website function. They enable a user to move around and use the website’s basic features, provide access to the secure areas of the website, and display its basic content. A user cannot opt out of these.

Examples of essential cookies: Osano Consent Manager and Osano Consent Manager Update.

Analytics Cookies

These cookies are not essential to the functioning of the website and enable us to measure and analyse how customers use our site, where they access it from, and how long they spend on each page. The information that we collect on our site’s users allows us to improve the way we present content to you and the functionality of the website. You can accept or decline analytics cookies using the pop-up cookie banner the first time you visit our website.

Examples of analytics cookies: Demdex by Adobe Audience Manager and Adobe Cloud Marketing by Adobe Experience Cloud.   

Marketing Cookies (advertising)

These cookies allow us to deliver more relevant advertisements. They may also be used to limit the number of times you see an advertisement, as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed on the page with the website operator’s permission. Websites do not need cookies of this category to function.

An example of a marketing cookie (advertising): Personalization Id by Twitter.

Personalisation Cookies (functional or site customisation)

These cookies record information about the choices you have made (such as your username, language, or the region you are in). They also make it possible to adapt the website to your needs and provide enhanced and more personal features.

Examples of a personalisation cookies: Mbox by Adobe and SiteCatalyst.

The table below explains the cookies we use and why

classification name provider purpose expiry
ANALYTICS ^__insp_dct$ Inspectlet Inc Stores information regarding mouse position, clicks, scrolls, and highlighted elements and text. Session
ANALYTICS ^__insp_norec_sess$ Inspectlet Inc Used to record website and server performance with each visit to the site. Session
ANALYTICS ^__insp_nv$ Inspectlet Inc Used to record website and server performance with each visit to the site. Session
ANALYTICS ^__insp_slim$ Inspectlet Inc Stores information regarding mouse position, clicks, scrolls, and highlighted elements and text. 1 year
ANALYTICS ^__insp_targlpt$ Inspectlet Inc Stores information regarding mouse position, clicks, scrolls, and highlighted elements and text. 1 year
ANALYTICS ^__insp_targlpu$ Inspectlet Inc Stores information regarding mouse position, clicks, scrolls, and highlighted elements and text. 1 year
ANALYTICS ^__insp_wid$ Inspectlet Inc Used to record website and server performance with each visit to the site. The data is aggregated and analyzed; therefore, it remains anonymous upon use. 1 year
ANALYTICS ^_ga$ Google LLC Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. 2 Years
ANALYTICS ^_gat$ Google LLC Associated with Google Universal Analytics to throttle the request rate - limiting the collection of data on high traffic sites. 2 Years
ANALYTICS ^_gat_UA-.* Google LLC Set by Google Analytics to identity the number of the account or website it relates to. 90 days
ANALYTICS ^_gd.* Google LLC Associated with Google Analytics. 2 years
ANALYTICS ^_gid$ Google LLC Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. 24 hours
ANALYTICS ^demdex$ Adobe Inc Set by Adobe Audience Manger to perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. 180 days
ANALYTICS ^s_cc$ Adobe Inc Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser Session
ANALYTICS ^s_fid$ Adobe Inc Set by Adobe Analytics as a 'fallback' visitor identifier. It contains a randomly generated, unique id. 2 Years
ANALYTICS ^s_ppv$ Adobe Inc Set by Adobe Site Catalyst Session
ANALYTICS ^s_sq$ Adobe Inc Set by Adobe Site Catalys to store information about the previous link clicked within the site Session
ANALYTICS ^tp$ Adobe Inc This cookie is set by Adobe Analytics Session
ANALYTICS __insp_pad Inspectlet Inc This cookie contains the page number of the session recording. 1 year
ANALYTICS __insp_sid Inspectlet Inc This cookie contains the ID of the Inspectlet session that is being recorded. 1 year
ANALYTICS _cs_mk Content Square Used for analytics integration Session
ANALYTICS at_check Adobe Inc This cookie is set by Adobe Experience Cloud and is based on if the visitor support cookies or not Session
ANALYTICS tp$ Adobe Inc Set by Adobe to calculate the percentage of page viewed by the visitor. Session
ESSENTIAL AWSALB Amazon Web Services Cookie to improve our loading times. It is a "Load Balancer" which allows us to better distribute the load on our servers using the cookie. 1 week
ESSENTIAL AWSALBCORS Amazon Web Services Cookie to improve our loading times. It is a "Load Balancer" which allows us to better distribute the load on our servers using the cookie. 1 week
ESSENTIAL MIMTermsAccepted investments.metlife.co.uk Stores the user's acceptance of the sites terms and conditions 1 year
ESSENTIAL osano_consentmanager Osano Stores the user's current consent status. 1 year
ESSENTIAL osano_consentmanager_expdate Osano Stores the expiration of the user's captured consent. 1 year
ESSENTIAL osano_consentmanager_uuid Osano Stores the user's unique consent identifier. 1 year
MARKETING ^__insp_uid$ Inspectlet Inc Used to enable user to share pages through third party social networking websites. 1 year
MARKETING ^aam_uuid$ Adobe Inc Set by Adobe Audience Manager to assign a unique ID when users visits a website. 30-365 days
MARKETING ^AMCV_.* Adobe Inc Set by Adobe Marketing Cloud. It stores a unique visitor identifier and uses an organisation identifier to allow a company to track users across their domains and services. 2 Years
MARKETING ^AMCVS_.* Adobe Inc Set by Adobe Marketing Cloud. It stores a unique visitor identifier and uses an organisation identifier to allow a company to track users across their domains and services. 2 Years
MARKETING Adobe_MarketingCloudID Adobe Inc Set by Adobe Experience Cloud to denote Specific Marketing ID Persistent
PERSONALIZATION ^_hjSessionResumed$ Hotjar Ltd A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection. Session
PERSONALIZATION ^_hjTLDTest$ Hotjar Ltd Used to determine the most generic cookie path so that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. Session
PERSONALIZATION ^LPSID-.* LivePerson Inc Enables online chat functionality with site visitors Session
PERSONALIZATION ^LPVID$ LivePerson Inc Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not deleted. Persistent
PERSONALIZATION ^mbox$ Adobe Inc Set by Adobe SiteCatalyst for measuring the performance of page content using A/B split testing 2 Years
PERSONALIZATION _hjAbsoluteSessionInProgress Hotjar Ltd This cookie is used to detect the first visitor to the page. It is done by setting the cookie to true / false. 30 minutes
PERSONALIZATION _hjFirstSeen Hotjar Ltd The cookie is placed to allow Hotjar to track the start of user activity in relation to the total number of sessions. It does not contain any personally identifiable information. 30 minutes
PERSONALIZATION _hjIncludedInPageviewSample Hotjar Ltd This cookie is placed to inform Hotjar if a particular user is subject to data sampling, determined by the limit on the number of views on your page. 30 minutes
PERSONALIZATION _hjIncludedInSessionSample Hotjar Ltd This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit 30 minutes
PERSONALIZATION _hjSession_2758232 Hotjar Ltd A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. 30 minutes
PERSONALIZATION _hjSessionUser_2758232 Hotjar Ltd Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 1 year
PERSONALIZATION lpTestCookie* LivePerson Inc Used to check if the user's browser supports cookies. Session
PERSONALIZATION tagtician_firstload Adobe Target Used to check for Adobe Target enablement. Value can be either True or False Session

Classification
The type of cookie

Name
The name of the cookie

Provider
The source that is providing the cookie

Purpose
Description of the purpose of the cookies

Duration
When the cookie is set to expire

Consent to Cookies

With the exception of essential cookies which are strictly necessary for the site to operate, we will only set cookies on your computer, phone or device after obtaining your consent.

How do I change my Cookie setting?

You may object to the installation of cookies (apart from the essential ones) by setting your preferences in the cookies pop-up banner.  You can then adjust the available sliders to ‘On’ or ‘Off‘ and/or change them via the cookie preference bar, which you can access by clicking on the cookie widget at the bottom right corner of the page.

Alternatively, you can choose whether you wish to accept cookies or not in your browser. Different browsers make different controls available to you and so we provide links below to popular manufacturers' instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, including those from providers that website owners use (third party cookies) or those from specific websites.

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer
Microsoft Edge
Apple Safari

To opt out of being tracked across all websites by Google analytics please visit:

http://tools.google.com/dlpage/gaoptout

To find information relating to other browsers please visit their developer’s website.

This Cookie Policy forms part of our overall Privacy Policy.